Overnight Guest Services Agent – Villa Check-In & Concierge
FOH Hospitality LLC
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Benefits offered by this job
Job summary
Marriott Vacations Worldwide is seeking a Guest Services Agent to welcome Owners and guests, assist with villa check-in, and provide information on local activities and amenities.
The role requires availability for overnight shifts, a strong focus on guest satisfaction, and collaboration with other departments to resolve requests; MVW offers competitive pay and a wide range of benefits.
Qualifications
- Responsibilities include checking Owners/guests into villas, reviewing amenities, hours of operations and local activities.
- Actively listen to questions and resolve issues by coordinating with other departments.
Responsibilities
- Greet guests and anticipate needs.
- Explain room features and services to guests.
- Follow up to ensure requests are met and resolve issues.
Job description
Marriott Vacations Worldwide is seeking a Guest Services Agent to welcome Owners and guests, assist with villa check-in, and provide information on local activities and amenities.
The role requires availability for overnight shifts, a strong focus on guest satisfaction, and collaboration with other departments to resolve requests; MVW offers competitive pay and a wide range of benefits.
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