Guest Services Agent: Create Memorable Vacation Stays

Marriott Resorts Hospitality Corporation

Newport Beach (CA)

On-site

USD 32,000 - 45,000

Part time

2 days ago

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Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Tuition Reimbursement

Free On-Site Parking

Discounted meals

Uniform and work shoe stipend

Carpool incentives

Associate recognition programs

Job summary

Marriott Vacations Worldwide (MVW) is seeking a Guest Services Agent to assist Owners/guests with experiences and events, helping create memorable vacation memories. The role requires working various shifts, weekends and holidays, and involves checking guests into villas, answering questions, coordinating with other departments, and following safety procedures.

MVW offers competitive pay, medical/dental/vision/401K benefits, travel discounts, tuition reimbursement, and growth opportunities in a

Responsibilities

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests’ questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.