Guest Services Agent: Create Memorable Villa Experiences

Hyatt Vacation Ownership; Table Rock (MO); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Complimentary work shoes

Company branded shirts, coats, hats

Sunscreen for outdoor associates

Monthly cell phone discounts

Fitness center discounts

Meal subscription plan discounts

Job summary

Marriott Vacations Worldwide (MVW) is seeking a Guest Services Agent to assist Owners and guests, ensuring smooth villa check-ins, explaining amenities, and sharing local activities. You will respond to inquiries, coordinate with departments, and help resolve issues to create memorable stays.

The role supports a welcoming, professional guest experience, with opportunities to grow within MVW’s supportive environment and access to benefits designed for hospitality teams.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.
• Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Job description

Marriott Vacations Worldwide (MVW) is seeking a Guest Services Agent to assist Owners and guests, ensuring smooth villa check-ins, explaining amenities, and sharing local activities. You will respond to inquiries, coordinate with departments, and help resolve issues to create memorable stays.

The role supports a welcoming, professional guest experience, with opportunities to grow within MVW’s supportive environment and access to benefits designed for hospitality teams.