Overnight Guest Experience Specialist

Onni Properties LLC; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

PPO/HSA/HMO options

PTO 3 weeks

Education allowance

Referral program

401(k) match

Housing discount after 1 year

Friends & family rates

Job summary

Onni Properties LLC is seeking an Overnight Guest Services Agent in Downtown LA to welcome residents, manage check-ins/outs, and coordinate mail and services. You will work with Resident Services, Leasing, Maintenance, and Management to deliver a luxury living experience.

The role requires a friendly, professional demeanor, strong multitasking, and ability to handle high-paced environments. Weekend/holiday shifts are required, with opportunities to engage residents in events and programs.

Qualifications

• High School Diploma
• College Courses in Property Management or related field, preferred
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
• Excellent oral and written communication skills
• Ability to work in very high paced work environment and excellent interpersonal skills
• Must be professional, team-oriented and possess good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to work on multiple projects simultaneously
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Responsibilities

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administers check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services.
• Coordinates Elevator reservations for Residents: move in, move out, delivery.
• Assists in a timely manner with all phone calls and emails from Residents and guests.
• Recruits Partners for our Onni Rewards program and continuously updates Residents.
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks.
• Maintains Service of Resident Lounge Coffee Machines and supplies.
• Refers multiple services (Housekeepers, dog walkers, etc.)
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management.
• Provides administrative duties as needed.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management.
• Performs other duties as required.

Skills

Excellent communication

Interpersonal skills

Team oriented

Time management

Attention to detail

Flexible schedule

Education

High School Diploma

College courses in Property Management or related field

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Properties LLC is seeking an Overnight Guest Services Agent in Downtown LA to welcome residents, manage check-ins/outs, and coordinate mail and services. You will work with Resident Services, Leasing, Maintenance, and Management to deliver a luxury living experience.

The role requires a friendly, professional demeanor, strong multitasking, and ability to handle high-paced environments. Weekend/holiday shifts are required, with opportunities to engage residents in events and programs.