Overnight Guest Experience Specialist

Everhome Suites Bowling Green; Bowling Green (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Everhome Suites Bowling Green is seeking a reliable Night Auditor to support overnight operations and deliver excellent service to guests. This role serves as the main point of contact during nighttime hours, handling check-ins, reservations, and balancing nightly financial reports.

Responsibilities include completing laundry, communicating with guests, coordinating with departments to resolve concerns, processing payments and invoices, and ensuring a welcoming, professional environment for all

Qualifications

• At least 1 year of experience as a Choice Hotels GSR or Night Auditor.
• Proven customer service experience with a guest-focused approach.
• Ability to perform essential job functions; reasonable accommodations may be provided for individuals with disabilities.

Responsibilities

• Complete nightly laundry duties and perform regular property walks to ensure safety and cleanliness.
• Communicate clearly with guests and staff to support smooth overnight operations.
• Perform basic maintenance or housekeeping tasks as needed to maintain guest comfort.
• Resolve guest concerns by coordinating with the appropriate departments to ensure timely solutions.
• Manage reservations by phone, email, or in person, including both individual and group bookings.
• Process payments, prepare invoices, and reconcile all transactions at the end of each shift.

Skills

Customer service

Multitasking

Communication

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

Everhome Suites Bowling Green is seeking a reliable Night Auditor to support overnight operations and deliver excellent service to guests. This role serves as the main point of contact during nighttime hours, handling check-ins, reservations, and balancing nightly financial reports.

Responsibilities include completing laundry, communicating with guests, coordinating with departments to resolve concerns, processing payments and invoices, and ensuring a welcoming, professional environment for all