Overnight Guest Services Auditor

Hotel Leveque; Louisville (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Insurance Day 1

Paid time off

Holiday pay

Hotel discounts

Professional development

Job summary

Hotel Leveque seeks a Night Auditor to support guests overnight, process transactions, and ensure accurate nightly reporting. You will uphold brand standards, handle guest requests, and maintain confidentiality of guest records.

Requirements include 2+ years in customer service, a High School diploma, and excellent communication skills. Ability to work overnight hours is essential. The role offers day-one benefits and perks described by First Hospitality in Louisville.

Qualifications

• 2+ years of customer service experience, preferably in hospitality or related industry.
• Excellent verbal and written communication skills.
• Must be able to work overnight hours and stand for long periods.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience.
• Verify accurate billing and encourage return visits.
• Engage with guests via phone or electronic communication to ensure satisfaction.
• Maintain integrity and confidentiality of guest records and reports.
• Promote loyalty programs and inform guests about rate packages and upgrades.
• Communicate with hotel departments to ensure timely delivery of guest expectations.
• Listen to guests, solicit feedback, and act on concerns.
• Maintain professionalism in line with brand and company expectations.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School diploma

Job description

Hotel Leveque seeks a Night Auditor to support guests overnight, process transactions, and ensure accurate nightly reporting. You will uphold brand standards, handle guest requests, and maintain confidentiality of guest records.

Requirements include 2+ years in customer service, a High School diploma, and excellent communication skills. Ability to work overnight hours is essential. The role offers day-one benefits and perks described by First Hospitality in Louisville.