Overnight Guest Experience Auditor

McKibbon Hospitality; Buford (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

McKibbon Hospitality in Buford, GA, is seeking a Hotel Night Auditor for the overnight shift at Courtyard by Marriott. You will be the main point of contact for guests during the night, ensuring welcoming and efficient service while addressing guest needs.

You’ll handle check-ins, stay informed on room rates and promotions, and collaborate with housekeeping to maintain accurate room status. The role requires a friendly personality, strong guest-service focus, and the ability to communicate

Qualifications

• Previous experience working as a front desk agent or in a similar role to work night shift.
• A high school diploma or equivalent vocational training certificate.

Responsibilities

• Greet guests warmly during the overnight hours and manage check-ins and registrations.
• Respond to guest requests, resolve issues, and maintain guest relations throughout the night.
• Maintain knowledge of hotel features, rates, promotions and daily occupancy.
• Communicate shift updates to the next shift and coordinate with housekeeping and other departments.
• Assist with wake-up calls and document guest notes and room status discrepancies.
• Support Food & Beverage operations when required and keep workstations organized.

Education

High School Diploma or equivalent vocational training certificate

Job description

McKibbon Hospitality in Buford, GA, is seeking a Hotel Night Auditor for the overnight shift at Courtyard by Marriott. You will be the main point of contact for guests during the night, ensuring welcoming and efficient service while addressing guest needs.

You’ll handle check-ins, stay informed on room rates and promotions, and collaborate with housekeeping to maintain accurate room status. The role requires a friendly personality, strong guest-service focus, and the ability to communicate