Overnight Front Desk & Night Auditor - Guest Experience Pro

McKibbon Hospitality; Atlanta (GA); On-site; USD 28,000 - 34,000; Full time

Job summary

Hampton Inn and Suites Buckhead GA is seeking a Front Desk Agent and Night Auditor for overnight shifts (11PM-7AM). You will greet guests warmly, handle check-ins, manage wake-up calls, and coordinate with housekeeping to ensure accurate room status and guest satisfaction.

The role involves resolving guest issues calmly, maintaining knowledge of hotel services, rates, and promotions, and supporting various hotel operations as needed. Training and collaboration with departments are expected.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to communicate effectively with guests and team members.
• Proactive problem solving and calm demeanor in challenging situations.

Responsibilities

• Process guest check-ins and verify registration information.
• Handle overbooked or walk-in guest situations.
• Record wake-up call requests and relay to relevant teams.
• Communicate guest needs and special requests to departments.
• Resolve discrepancies on the room status with housekeeping.
• Learn and assist with Food & Beverage operations as needed.

Skills

Guest services

Communication

Problem solving

Job description

Hampton Inn and Suites Buckhead GA is seeking a Front Desk Agent and Night Auditor for overnight shifts (11PM-7AM). You will greet guests warmly, handle check-ins, manage wake-up calls, and coordinate with housekeeping to ensure accurate room status and guest satisfaction.

The role involves resolving guest issues calmly, maintaining knowledge of hotel services, rates, and promotions, and supporting various hotel operations as needed. Training and collaboration with departments are expected.