Hotel Night Auditor

McKibbon Hospitality; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

McKibbon Hospitality is seeking a Hotel Night Auditor for Courtyard by Marriott Jacksonville Beach Oceanfront. The role centers on welcoming guests during overnight hours, processing registrations, and ensuring a smooth night-time operation.

You will maintain knowledge of hotel services, handle guest requests, and coordinate with other departments to resolve issues, ensuring high guest satisfaction and a positive experience.

Qualifications

• Experience as a front desk agent or similar role, preferably overnight.
• Ability to communicate warmly and resolve guest needs.

Responsibilities

• Greet and assist guests during overnight hours with a welcoming, efficient service.
• Process guest check-ins/outs and verify registration details.
• Maintain knowledge of hotel features, rates, packages and promotions.
• Manage wake-up calls, guest requests, and shift handoffs to the next team.
• Resolve guest concerns and address issues to ensure satisfaction.
• Assist with lobby store operations and maintain front desk areas.

Skills

Front desk experience

Night shift experience

Education

High school diploma or equivalent

Job description

Hotel Night Auditor | Courtyard by Marriott# Hotel Night AuditorCourtyard by MarriottCourtyard by Marriott Jacksonville Beach Oceanfront## Job DescriptionWhat Makes a McKibbon Hotel Night Auditor?The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.A Day in the Life:* Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.* You will maintain positive guest relations at all times.* Resolve guest complaints and ensure guest satisfaction.* Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.* Process all guest check-ins and verify registration information with the guest.* Restock, organize and process purchases from the lobby guest store.* Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor.* Night auditor will accept and record wake-up call requests.* Communicate pertinent guest information to designated departments/personnel.* Document and communicate shift updates for following shift team members and managers.* Resolve discrepancies on the room status report with housekeeping.* You will train with and learn Food and Beverage operations to fill in as needed.* Keep front desk and other area workstations clean, tidy and organized* Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required.* Shifts may vary by hotel: 10pm - 6am or 11pm - 7am.Job Requirements:* Previous experience working as a front desk agent or in a similar role to work night shift.* A high school diploma or equivalent vocational training certificate. SarahSarahConversation Started • Nov 13Hi! I'm Sarah, your personal AI Courtyard by Marriott job assistant.I can help you apply to the Hotel Night Auditor role at 1617 N. First Street, Jacksonville Beach FL 32250. To get started, can you please provide me with your first and last name?