Hotel Night Auditor

McKibbon Hospitality; Buford (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

McKibbon Hospitality in Buford, GA, is seeking a Hotel Night Auditor for the overnight shift at Courtyard by Marriott. You will be the main point of contact for guests during the night, ensuring welcoming and efficient service while addressing guest needs.

You’ll handle check-ins, stay informed on room rates and promotions, and collaborate with housekeeping to maintain accurate room status. The role requires a friendly personality, strong guest-service focus, and the ability to communicate

Qualifications

• Previous experience working as a front desk agent or in a similar role to work night shift.
• A high school diploma or equivalent vocational training certificate.

Responsibilities

• Greet guests warmly during the overnight hours and manage check-ins and registrations.
• Respond to guest requests, resolve issues, and maintain guest relations throughout the night.
• Maintain knowledge of hotel features, rates, promotions and daily occupancy.
• Communicate shift updates to the next shift and coordinate with housekeeping and other departments.
• Assist with wake-up calls and document guest notes and room status discrepancies.
• Support Food & Beverage operations when required and keep workstations organized.

Education

High School Diploma or equivalent vocational training certificate

Job description

Hotel Night Auditor | Courtyard by Marriott# Hotel Night AuditorCourtyard by MarriottCourtyard Atlanta Buford Mall of GA## Job DescriptionWhat Makes a McKibbon Hotel Night Auditor?The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.A Day in the Life:* Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.* You will maintain positive guest relations at all times.* Resolve guest complaints and ensure guest satisfaction.* Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.* Process all guest check-ins and verify registration information with the guest.* Restock, organize and process purchases from the lobby guest store.* Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor.* Night auditor will accept and record wake-up call requests.* Communicate pertinent guest information to designated departments/personnel.* Document and communicate shift updates for following shift team members and managers.* Resolve discrepancies on the room status report with housekeeping.* You will train with and learn Food and Beverage operations to fill in as needed.* Keep front desk and other area workstations clean, tidy and organized* Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required.* Shifts may vary by hotel: 10pm - 6am or 11pm - 7am.Job Requirements:* Previous experience working as a front desk agent or in a similar role to work night shift.* A high school diploma or equivalent vocational training certificate.