Guest-Centric Night Auditor - Hospitality Champion

McKibbon Hospitality; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

McKibbon Hospitality is seeking a Hotel Night Auditor for Courtyard by Marriott Jacksonville Beach Oceanfront. The role centers on welcoming guests during overnight hours, processing registrations, and ensuring a smooth night-time operation.

You will maintain knowledge of hotel services, handle guest requests, and coordinate with other departments to resolve issues, ensuring high guest satisfaction and a positive experience.

Qualifications

• Experience as a front desk agent or similar role, preferably overnight.
• Ability to communicate warmly and resolve guest needs.

Responsibilities

• Greet and assist guests during overnight hours with a welcoming, efficient service.
• Process guest check-ins/outs and verify registration details.
• Maintain knowledge of hotel features, rates, packages and promotions.
• Manage wake-up calls, guest requests, and shift handoffs to the next team.
• Resolve guest concerns and address issues to ensure satisfaction.
• Assist with lobby store operations and maintain front desk areas.

Skills

Front desk experience

Night shift experience

Education

High school diploma or equivalent

Job description

McKibbon Hospitality is seeking a Hotel Night Auditor for Courtyard by Marriott Jacksonville Beach Oceanfront. The role centers on welcoming guests during overnight hours, processing registrations, and ensuring a smooth night-time operation.

You will maintain knowledge of hotel services, handle guest requests, and coordinate with other departments to resolve issues, ensuring high guest satisfaction and a positive experience.