Overnight Guest Concierge

Hotel Management and Consulting, Inc.; Ashland (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hourly rate (pay dependent on exp)

DailyPay access

Medical, dental, vision benefits

Employee Assistance Program

Career growth

Job summary

Hotel Management and Consulting, Inc. is seeking a Night Guest Attendant to be the face of our property during the overnight shift. You will work independently, delivering high-level guest service and handling room checks, safety, and guest requests.

This role emphasizes reliability, strong communication, and problem-solving as you inspect the property, assist with after-hours check-ins/outs, manage laundry, and support cleaning and maintenance tasks as needed.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Property Inspections: Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Guest Services: Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns.
• Laundry Duties: Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property. Perform room preps for any rooms that housekeeping was unable to clear during day shift.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Skills

Customer service

Hotel operations experience

Computer skills

Communication skills

Organization

Time management

Problem-solving

Adaptability

Job description

Hotel Management and Consulting, Inc. is seeking a Night Guest Attendant to be the face of our property during the overnight shift. You will work independently, delivering high-level guest service and handling room checks, safety, and guest requests.

This role emphasizes reliability, strong communication, and problem-solving as you inspect the property, assist with after-hours check-ins/outs, manage laundry, and support cleaning and maintenance tasks as needed.