Overnight Global Data Center Operations Lead

Amazon Inc.; New Carlisle (IN); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Web Services (AWS) seeks an Overnight Data Center Operations Manager to lead a diverse team responsible for 24/7 data center availability and reliability across locations. You will develop strategies, mentor staff, sponsor projects, and propose technical solutions for hardware and network diagnostics.

The role includes on-call rotation, KPI tracking, workflow improvements, and managing large-scale outages.

Qualifications

• 4+ years IT experience or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop Career Paths for the employees and to make updates in our internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

IT experience

People management

Data center operations

Education

Bachelor's degree in CS/Engineering

Tools

Hardware repair

Networking

System management tools

IT certifications

Job description

Amazon Web Services (AWS) seeks an Overnight Data Center Operations Manager to lead a diverse team responsible for 24/7 data center availability and reliability across locations. You will develop strategies, mentor staff, sponsor projects, and propose technical solutions for hardware and network diagnostics.

The role includes on-call rotation, KPI tracking, workflow improvements, and managing large-scale outages.