24/7 Global Data Center Ops Lead

Amazon Data Services, Inc.; New Carlisle (OH); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a technology manager to lead a data center operations team responsible for maintaining cloud infrastructure across global locations.

You will mentor staff, sponsor projects, devise strategies, and oversee hardware and network diagnostics with on-call rotations. This role requires travel between sites, building career paths, and ensuring 24/7 operations with safety and cost efficiency.

Qualifications

• 4 years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics or equivalent.
• 2 years of people management experience
• 2 years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the work-flows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

People management

Data center operations

Technical leadership

On-call support

Strategic planning

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

System management tools

Client/server environments

Job description

Amazon Data Services, Inc. is seeking a technology manager to lead a data center operations team responsible for maintaining cloud infrastructure across global locations.

You will mentor staff, sponsor projects, devise strategies, and oversee hardware and network diagnostics with on-call rotations. This role requires travel between sites, building career paths, and ensuring 24/7 operations with safety and cost efficiency.