Global Data Center Operations Lead

Amazon Web Services (AWS); Manassas (VA); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services (AWS) is seeking a technology manager to lead a team maintaining cloud infrastructure for global data center operations. The role emphasizes people management, strategic planning, mentoring, and sponsoring projects, with on-call duties and cross-location coordination.

The successful candidate will mentor staff at all levels, propose technical solutions, and drive improvements in processes, automation, and vehicle data center performance.

Qualifications

• 4+ years IT experience or Bachelor's degree in CS/engineering/math or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Be passionate about the quality and quantity of services, and improve Customer Experience.

Skills

IT experience

People management

Data center operations

On-call support

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

System management tools

Client/server environments

Job description

Amazon Web Services (AWS) is seeking a technology manager to lead a team maintaining cloud infrastructure for global data center operations. The role emphasizes people management, strategic planning, mentoring, and sponsoring projects, with on-call duties and cross-location coordination.

The successful candidate will mentor staff at all levels, propose technical solutions, and drive improvements in processes, automation, and vehicle data center performance.