Overnight Data Center Ops Lead

Amazon Inc.; New Carlisle (IN); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. seeks an Overnight Data Center Operations Manager to lead a diverse team responsible for global data center infrastructure.

You will manage performance, mentor staff, sponsor projects, and drive technical solutions while coordinating 24/7 operations and on-call rotations. Travel between active data centers is required, and you will develop career paths, recruit talent, and ensure KPI targets are met.

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the work-flows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

IT experience

People management

On-call support

Travel readiness

Education

Bachelor's degree in CS or Eng or Math

Job description

Amazon Data Services, Inc. seeks an Overnight Data Center Operations Manager to lead a diverse team responsible for global data center infrastructure.

You will manage performance, mentor staff, sponsor projects, and drive technical solutions while coordinating 24/7 operations and on-call rotations. Travel between active data centers is required, and you will develop career paths, recruit talent, and ensure KPI targets are met.