Overnight Front Office Leader — VIP & Night Audit

reitmr; Chicago (IL); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Sonesta International Hotels in Chicago is seeking an experienced Night Manager to serve as Manager on Duty for the overnight shift, overseeing the Front Desk and PBX and ensuring end-of-day and Night Audit tasks are completed.

You will coordinate with Housekeeping, prepare daily VIP arrivals, review reports, update guest profiles, and promote a positive image of Sonesta while maintaining safety and SOX compliance. The role also includes a bonus plan.

Responsibilities

• Ensure end of day process is completed.
• Manage and perform all Night Audit functions.
• Handle walked guests and follow up reports following specific standards.
• Responsible for Overnight Departmental Rounds to assure all Departments are properly operating, assuring staffing, presentation and the usage of Sonesta Standards.
• Prepare the daily SOX compliance report.
• Audit Travel Pass arrivals for next day.
• Review all VIP arrivals assuring proper accommodations, amenities and that all Front Office team members are aware and handle VIP's accordingly.
• Following up with Front Office team with any issues or log entries from the prior shift, also adding comments to Daily Management Log.
• Update guest profiles in all necessary systems to assure that all departmental teams have as much information as possible on our guests.
• Handle all group arrivals preparations to assure that any specific Front Office operational needs are met and handle correctly.
• Proactively be aware of all guest arrivals and departures to ensure that sufficient staff are available to service them, also assure that all outlets are staffed to handle volumes of business as they occur - assist where necessary.
• Coordinate with Housekeeping to ensure that all arrivals are correctly handled in accordance with early check in procedures.
• Promote a positive perception of the company both internally and externally.
• Support the Front Office team where necessary to ensure that all Sonesta department objectives and standards are met.
• Ensure the Hotel is always well presented, with reference to the cleanliness, internal and external maintenance.
• Anticipate and rectify problems to ensure a guest's wellbeing and satisfaction with the hotel.
• Follow correct cash handling procedures.
• Responsible for the safety of all persons in the Hotel and ensure that all health and safety procedures are adhered to.
• Ensure that all reports are completed accurately and within the required timelines.
• Ensure that all reports and guest issues are handled correctly and that any issues or discrepancies are investigated, corrected and report to the Director of Front Office.
• Report to managers any items of interest/concern regarding actions by their staff so that appropriate measures may be taken by that manager regarding coaching/counseling/commending of the department employee.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Conduct training for all current and new associates.

Job description

Sonesta International Hotels in Chicago is seeking an experienced Night Manager to serve as Manager on Duty for the overnight shift, overseeing the Front Desk and PBX and ensuring end-of-day and Night Audit tasks are completed.

You will coordinate with Housekeeping, prepare daily VIP arrivals, review reports, update guest profiles, and promote a positive image of Sonesta while maintaining safety and SOX compliance. The role also includes a bonus plan.