Overnight Front Desk Leader - Guest Experience Champion

Hiltons at McCormick Place; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance from day 1

Paid time off from day 1

Holiday pay from day 1

401(k) enrollment after 30 days

Discounts on travel and accommodations

Professional development and promotion

Job summary

First Hospitality in Chicago is seeking an Overnight Front Office Manager to lead the overnight front desk and operational team, focusing on guest satisfaction and brand standards. You will ensure staffing, coach team members, resolve guest challenges, and coordinate with other departments to deliver a seamless hospitality experience.

The role emphasizes strong problem-solving, excellent communication, and adherence to hotel policies to maintain guest loyalty and smooth night operations.

Qualifications

• 1+ year of Front Desk experience.
• High School diploma or equivalent required.
• Knowledge of PEP preferred but not mandatory.

Responsibilities

• Welcome guests and manage check-in process per brand standards.
• Communicate with guests to understand needs and resolve issues.
• Coordinate with hotel departments to fulfill guest requests.
• Maintain accuracy in logbooks and transactions.

Skills

Front desk experience

Customer service

Team leadership

Communication

Education

High School diploma

Tools

PEP knowledge

Job description

First Hospitality in Chicago is seeking an Overnight Front Office Manager to lead the overnight front desk and operational team, focusing on guest satisfaction and brand standards. You will ensure staffing, coach team members, resolve guest challenges, and coordinate with other departments to deliver a seamless hospitality experience.

The role emphasizes strong problem-solving, excellent communication, and adherence to hotel policies to maintain guest loyalty and smooth night operations.