Overnight Front Desk & Night Audit Specialist

Sonesta Hotels International Corporation; Scottsdale (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 401k

401(k) Retirement Plan with Company 2%

Paid Vacation & Sick Time

Parental Leave

Life Insurance

Short-Term & Long-Term Disability

Hospital Indemnity & Critical Illness

Educational Assistance

Hotel Discounts

Additional Employee Perks

Job summary

Sonesta International Hotels is seeking a dependable Night Audit professional to manage overnight front desk activities, balance daily financials, and ensure accurate reporting for the morning team. You will balance transactions, handle guest requests, and maintain security and cleanliness of the lobby and front desk area.

The role emphasizes independent work, attention to detail, and strong communication in a fast-paced overnight hospitality environment.

Qualifications

• Previous Front Desk, Night Audit, hospitality, hotel operations, accounting, customer service, or guest service experience preferred.
• Experience using PMS systems, POS systems, reservations platforms, and handling cash transactions accurately preferred.
• Strong attention to detail with the ability to reconcile reports, balances, and financial transactions accurately.
• Excellent communication, problem-solving, and guest service skills.
• Ability to work independently and remain organized in a fast-paced overnight hospitality environment.
• Basic accounting, auditing, or financial reporting knowledge preferred.
• Strong organizational and time management skills with attention to operational accuracy.
• Flexible availability including overnight shifts, weekends, holidays, and audit coverage as needed.
• Positive, dependable, and service-focused mindset with the ability to handle guest concerns professionally.
• A passion for hospitality, teamwork, guest experience, and operational excellence.
• Must be available for overnight shifts on Fridays, Saturdays and Sundays.

Responsibilities

• Provide friendly, professional, and attentive guest service during overnight Front Desk operations including check-in, check-out, and guest assistance.
• Complete nightly audit procedures including balancing accounts, reconciling transactions, processing financial reports, and closing daily hotel operations.
• Monitor overnight hotel activity and respond promptly and professionally to guest requests, concerns, and operational needs.
• Process guest payments, billing adjustments, cash handling procedures, and PMS transactions accurately.
• Prepare and distribute daily operational, accounting, and occupancy reports for hotel leadership teams.
• Maintain strong knowledge of hotel operations, room inventory, reservations systems, guest service standards, and hotel procedures.
• Support room assignments, reservations, wake-up calls, and overnight operational coordination across departments.
• Monitor hotel safety, security, and overnight operational readiness while following hotel safety procedures and policies.
• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Partner closely with Housekeeping, Engineering, Security, and hotel leadership teams to support smooth overnight operations.
• Any other duties as assigned.

Skills

Front Desk

Night Audit

Hospitality

Hotel operations

Customer service

Cash handling

Tools

PMS systems

POS systems

Reservations platforms

Cash handling procedures

Job description

Sonesta International Hotels is seeking a dependable Night Audit professional to manage overnight front desk activities, balance daily financials, and ensure accurate reporting for the morning team. You will balance transactions, handle guest requests, and maintain security and cleanliness of the lobby and front desk area.

The role emphasizes independent work, attention to detail, and strong communication in a fast-paced overnight hospitality environment.