Overnight Front Desk Manager: Elevated Guest Experience

Hotel Leveque; Chicago (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Insurance from day 1

Paid time off from day 1

Holiday pay from day 1

Hotel discounts

Travel discounts

Professional development

Promotion opportunities

Job summary

First Hospitality seeks an Overnight Front Office Manager to lead the overnight front desk and operations team at our Chicago properties. You will ensure guest satisfaction, manage staffing, train staff, and uphold brand standards.

You’ll resolve guest issues, communicate across departments, and maintain professional service during night shifts. The role requires strong problem-solving and excellent communication.

Qualifications

• 1+ year of Front Desk experience.
• Excellent communication skills, both written and verbal.
• Must be able to stand for long periods and work nights.

Responsibilities

• Welcome guests and complete arrival/check-in with accuracy.
• Engage with guests to uncover needs and expectations.
• Communicate with guests via phone or electronic channels per brand standards.
• Promote loyalty programs and upgrade opportunities when appropriate.
• Coordinate with hotel departments to meet guest needs and resolve issues.
• Maintain professionalism and be familiar with emergency procedures.
• Log pertinent information using the hotel communication log.

Skills

Guest service

Communication

Staff leadership

Education

High School diploma

Job description

First Hospitality seeks an Overnight Front Office Manager to lead the overnight front desk and operations team at our Chicago properties. You will ensure guest satisfaction, manage staffing, train staff, and uphold brand standards.

You’ll resolve guest issues, communicate across departments, and maintain professional service during night shifts. The role requires strong problem-solving and excellent communication.