Overnight Front Office Leader: Elevate Guest Experience

ADP, Inc.; Los Angeles (CA); On-site; USD 60,000 - 81,000; Full time

Job summary

ADP, Inc. in Los Angeles is seeking an Overnight Manager to lead the Front Office team during overnight hours, directing guest services and hotel operations to ensure a smooth, high-quality experience for members and guests.

The role requires 5+ years in Front Office management, strong knowledge of Opera, Salesforce, OpenTable, and Google Sheets, plus excellent communication and bilingual abilities. Hospitality degree is preferred and evening/weekend coverage is expected.

Qualifications

• Minimum 5+ years in Front Office management.
• Experience with Opera, Salesforce, OpenTable and Google Sheets is required.
• Excellent customer service and strong communication skills.
• Bilingual skills are a plus.
• Hospitality degree preferred.

Responsibilities

• Lead overnight front office operations and staff.
• Develop budgets, payroll, and staffing plans with cost control.
• Provide concierge information and guest services guidance.
• Ensure onboarding and ongoing staff training.
• Oversee guest disputes and maintain service standards.
• Coordinate daily events, occupancy, and guest lists.

Skills

Front Office Exp

Detail-oriented

Multitasking

Customer service

Communication skills

Bilingual

Education

Hospitality Degree

Tools

Opera

Salesforce

OpenTable

Google Sheets

Job description

ADP, Inc. in Los Angeles is seeking an Overnight Manager to lead the Front Office team during overnight hours, directing guest services and hotel operations to ensure a smooth, high-quality experience for members and guests.

The role requires 5+ years in Front Office management, strong knowledge of Opera, Salesforce, OpenTable, and Google Sheets, plus excellent communication and bilingual abilities. Hospitality degree is preferred and evening/weekend coverage is expected.