Overnight Front Desk Manager & Guest Services Lead

crestline-external; San Francisco (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

Crestline Hotels & Resorts is seeking an Overnight Front Desk Manager to lead front desk operations during overnight hours, ensuring guest service, safety, and smooth handover to day shift. You will supervise staff, handle daily reporting, and audit tasks, while maintaining high standards of operation.

The role requires strong leadership, experience in Rooms Division management, and proficiency with Microsoft Office and hotel systems. Equal opportunity employer with a focus on service excellence.

Qualifications

• High School Graduate or GED with 2 years of Rooms Division management experience.
• Computer skills required; familiarity with Microsoft Office preferred; hotel information systems experience is required.

Responsibilities

• Lead and mentor Front Office staff; ensure consistent front desk service.
• Maintain knowledge of hotel features, room types, rates, and promotions.
• Review daily operational demands and staff performance for quality and efficiency.
• Prepare departmental financial and payroll forecasts on a regular basis.
• Monitor guest comments and security of public areas; ensure par levels for supplies.

Skills

Leadership

Mentoring

Staff training

Forecasting

Guest service

Operations

Education

High School Diploma or GED

2+ years Rooms Division management

Tools

Microsoft Office

Hotel information systems

Job description

Crestline Hotels & Resorts is seeking an Overnight Front Desk Manager to lead front desk operations during overnight hours, ensuring guest service, safety, and smooth handover to day shift. You will supervise staff, handle daily reporting, and audit tasks, while maintaining high standards of operation.

The role requires strong leadership, experience in Rooms Division management, and proficiency with Microsoft Office and hotel systems. Equal opportunity employer with a focus on service excellence.