Overnight Manager

Vine Street Hospitality; Los Angeles (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

Vine Street Hospitality is seeking an Overnight Manager in Los Angeles to lead our Front Office overnight operations, including Bell Staff, Reception, and Member Services. You will drive guest satisfaction by refining processes, managing payroll and budgets, and mentoring a high-energy team in a boutique, high-volume setting.

Ideal candidates bring 5+ years in front office management, strong hospitality knowledge, and outstanding communication skills. Weekend/evening availability is required.

Qualifications

• Minimum of 5+ years experience managing Front Office operations.
• Extensive knowledge of Opera, Salesforce, Open Table, and Google Sheets.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Customer service oriented with excellent verbal and written communication skills.
• Flexible schedule, including evenings and weekends as needed.
• Bilingual language skills a plus.
• Hospitality Degree preferred.

Responsibilities

• Overnight Manager: oversee all overnight hotel and Front Office operations including Bell Staff, Receptionists, Member Services, and Reservations.
• Develop and monitor departmental goals, payroll, expenses, staffing levels, and guest service standards.
• Provide information about local attractions and points of interest.
• Support daily operations, greet guests and members upon arrival, and ensure proper onboarding of new hires.
• Participate in talent identification, interviewing, and staff training opportunities.
• Communicate daily events, guest lists, VIPs, occupancy, and budget; resolve guest and staff inquiries promptly.
• Deliver high standards of customer service and track guest disputes and claims.

Skills

Customer service

Verbal and written communication

Leadership

Multitasking

Education

Hospitality Degree

Tools

Opera

Salesforce

Open Table

Google Sheets

Job description

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Overnight Manager

Full Time Los Angeles, CA, US

3 days ago Requisition ID: 1065

Salary: $70,304.00 Annually

The Front Office Overnight Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stakeholders, developing/creating an efficient and effective process that drives positive/rememberable member and guest experience as well as fun and inviting. The Overnight Front Office Manager oversees all overnight operations for rooms (hotel) and Front Office operations; including Bell Staff, Receptionists, Member Services, and assists with managing the Reservations Department.

A successful Front Office Overnight Manager has previous experience managing a high-volume, elevated, and customer-driven boutique property (overnight). In addition to a keen eye for detail, and unmatched enthusiasm for hospitality.

ESSENTIAL FUNCTIONS

Overnight Manager

• Influential overnight leader that creates and refines efficiency by providing cost recaps and sales overview by implementing a process that enhances member/guest experience and motivates staff to proactively welcome experience
• Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels, and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests’ correspondences, process all guests and member’s claims, and disputes; Emphasis on accuracy and proper follow-up
• Oversee concierge role and provide information about local attractions, shopping, and points of interest in the city
• Contribute to yearly departmental goals, related to payroll, expenses, staffing levels, and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
• Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards as well as Ensure all new hires are provided a proper On-Boarding Training
• Participate in identifying talent gaps, interviewing, and hiring staff as well as hosting staff meetings and training opportunities to develop and grow staff skills as well as providing counseling and discipline when applicable
• Communicate daily events, guest lists, VIPs, room (hotel) occupancy, and sales budget
• Maintain quick correspondence in a courteous, professional, and rapid manner in order to resolve all guest and staff inquiries
• Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims

Required Skills/Qualifications

• Minimum of 5+ years experience managing Front Office operations
• Extensive knowledge of Opera, Salesforce, Open Table, and Google Sheets is a must
• Detail-oriented, ability to multitask and work in a fast-paced environment
• Customer services oriented and excellent verbal and written communication skills
• Flexible schedule, evenings, weekends as needed
• Bilingual language skills a plus
• Hospitality Degree preferred

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet as well as stationary for at least 10 hours.
• Fast-paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 20 pounds.
• Occasionally kneel, bend, crouch and climb as required