Overnight Front Office Lead: Inventory & Guest Experience

Grand Hyatt; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Grand Hyatt Atlanta in Buckhead is seeking a Front Office Control Clerk to manage room inventory, block allocations for groups, and ensure guest preferences are met. You will support front desk operations and contribute to a smooth arrival experience.

This role involves analyzing reports, communicating hotel services and promotions, and may include coaching other associates. It offers an opportunity to advance toward management within a supportive, guest‑focused environment.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of Front Office Operations.

Responsibilities

• Assigning room blocks for groups and guest preferences.
• Managing inventory to maximize selling opportunities at the Front Office.
• Assist in the guest registration process and communication of hotel services and promotions.
• Lead or train other associates as needed, coaching and providing direction.

Job description

Grand Hyatt Atlanta in Buckhead is seeking a Front Office Control Clerk to manage room inventory, block allocations for groups, and ensure guest preferences are met. You will support front desk operations and contribute to a smooth arrival experience.

This role involves analyzing reports, communicating hotel services and promotions, and may include coaching other associates. It offers an opportunity to advance toward management within a supportive, guest‑focused environment.