Overnight Front Desk & Guest Experience Lead

Nobu Hotel Atlanta; Atlanta (GA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Travel benefits with Nobu Hotels

401k contributions

Job summary

Nobu Hotel Atlanta is seeking a Night Auditor to manage the front office and overnight accounting, ensuring accurate balance of the day’s transactions while delivering excellent guest service.

Responsibilities include greeting guests, handling check-in/check-out, upselling room options, and responding promptly to guest requests to enhance their stay. The role supports a seamless night operation and guest satisfaction through attentive service.

Responsibilities

• Greet guests and complete check-in, input guest details, issue keys and welcome packets.
• Check out guests, process payments, and balance day’s transactions.
• Answer questions about hotel services and local activities.
• Upsell suite rooms and additional hotel features.
• Respond promptly to guest requests to ensure satisfaction.

Job description

Nobu Hotel Atlanta is seeking a Night Auditor to manage the front office and overnight accounting, ensuring accurate balance of the day’s transactions while delivering excellent guest service.

Responsibilities include greeting guests, handling check-in/check-out, upselling room options, and responding promptly to guest requests to enhance their stay. The role supports a seamless night operation and guest satisfaction through attentive service.