Front Desk Guest Experience Specialist

Hei Hotels Inc.; Atlanta (GA); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Daily Pay

Discounted room rate

Parental Leave

Free parking

Job summary

Courtland Grand Hotel in Atlanta, GA seeks a Front Desk Agent to assist guests with arrival and departure, provide warm service and accurate information.

Responsibilities include processing registrations, handling payments, answering phones, resolving guest concerns, and promoting HEI Hotels branding and local attractions. Hotel experience preferred; strong communication and cash-handling skills are essential.

Qualifications

• Hotel experience preferred.
• Ability to use a calculator for moderately complex math with accuracy.
• Strong customer service and communication skills to interact with guests and colleagues.

Responsibilities

• Greet guests with a friendly welcome and assist with arrivals and departures.
• Process registrations and room charges, including credit cards and vouchers.
• Answer phones and relay messages while maintaining a positive attitude.
• Resolve guest concerns and negotiate solutions to ensure satisfaction.
• Promote HEI Hotels branding and local attractions during interactions.

Skills

Hotel experience

Customer service

Cash handling

Communication

Tools

Calculator

Job description

Courtland Grand Hotel in Atlanta, GA seeks a Front Desk Agent to assist guests with arrival and departure, provide warm service and accurate information.

Responsibilities include processing registrations, handling payments, answering phones, resolving guest concerns, and promoting HEI Hotels branding and local attractions. Hotel experience preferred; strong communication and cash-handling skills are essential.