Overnight Front Office Lead

Grand Hyatt; Atlanta (GA); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Grand Hyatt Atlanta in Buckhead is seeking a Front Office Control Clerk to manage room inventory, block allocations for groups, and ensure guest preferences are met. You will support front desk operations and contribute to a smooth arrival experience.

This role involves analyzing reports, communicating hotel services and promotions, and may include coaching other associates. It offers an opportunity to advance toward management within a supportive, guest‑focused environment.

Formación

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of Front Office Operations.

Responsabilidades

• Assigning room blocks for groups and guest preferences.
• Managing inventory to maximize selling opportunities at the Front Office.
• Assist in the guest registration process and communication of hotel services and promotions.
• Lead or train other associates as needed, coaching and providing direction.

Descripción del empleo

Organization- Grand Hyatt Atlanta in Buckhead

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Control Clerks are primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Control Clerks ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Control Clerks must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training. Front Office Control Clerk is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.

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All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of Front Office Operations.