Overnight Front Office Lead — Elevate Guest Experience

BHC; Tulsa (OK); On-site; USD 55,000 - 70,000; Full time

Job summary

Beemok Hospitality Collection is seeking an Assistant Front Office Manager (Overnight) for The Cooper to supervise all front office operations and ensure a first-class guest experience. You will lead front desk, PBX, concierge, and bell staff, hire and train, greet guests, handle issues, and maintain lobby standards while coordinating with rooms, reservations, and housekeeping.

This role requires luxury-hospitality experience, a degree, and proven management skills to drive service excellence

Qualifications

• Understanding of luxury & high-service environment.
• College or vocational degree required.
• Minimum 3 years in Front Office of a 4-5 star hotel with 300+ rooms.
• At least 2 years of progressive management experience.

Responsibilities

• Supervise Front Desk Agents, PBX, concierge, and bell staff.
• Assist in hiring, training, and performance reviews.
• Provide a strong, warm welcome; resolve guest issues.
• Coordinate with Director of Rooms and other departments to ensure smooth arrivals/departures.

Skills

Luxury hospitality

Degree required

3+ years Front Office

2+ years management

Education

Bachelor's degree in hospitality

Job description

Beemok Hospitality Collection is seeking an Assistant Front Office Manager (Overnight) for The Cooper to supervise all front office operations and ensure a first-class guest experience. You will lead front desk, PBX, concierge, and bell staff, hire and train, greet guests, handle issues, and maintain lobby standards while coordinating with rooms, reservations, and housekeeping.

This role requires luxury-hospitality experience, a degree, and proven management skills to drive service excellence