Evening Front Office Leader: Guest Experience

Pacific Hospitality Group; Austin, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Pacific Hospitality Group invites applications for an Assistant Front Office Manager to lead PM and evening Front Office operations, ensuring impeccable guest service in a luxury hotel setting. You will coach the Front Desk team, oversee check-in/out, reservations, and billing while coordinating with Housekeeping, Engineering, Reservations and F&B to deliver memorable guest experiences.

The role emphasizes real-time coaching, effective handoffs across shifts, and maintaining service standards

Qualifications

• Experience in Front Office, Front Desk or guest services; supervisory experience preferred.
• Experience in luxury full-service hotels; strong knowledge of Front Office operations.
• Experience with HMS Infor or similar PMS.
• Familiarity with Canary, Revinate, HotSOS, and Workday is a plus.
• Excellent communication; detail-oriented; ability to manage multiple priorities.

Responsibilities

• Lead PM and evening Front Office operations with a consistent management presence.
• Supervise check-in, checkout, reservations, billing, room assignments and guest requests.
• Monitor lobby and guest experience to uphold service standards.
• Coordinate with Housekeeping, Engineering, Reservations and F&B for seamless operations.
• Assist night audit and daily reconciliation; support handoffs between shifts.
• Provide real-time coaching and accountability to Front Desk team.

Skills

Front Office leadership

Guest service excellence

Communication skills

Team coaching

Problem solving

Multilingual

Tools

HMS Infor

Canary

Revinate

HotSOS

Workday

Job description

Pacific Hospitality Group invites applications for an Assistant Front Office Manager to lead PM and evening Front Office operations, ensuring impeccable guest service in a luxury hotel setting. You will coach the Front Desk team, oversee check-in/out, reservations, and billing while coordinating with Housekeeping, Engineering, Reservations and F&B to deliver memorable guest experiences.

The role emphasizes real-time coaching, effective handoffs across shifts, and maintaining service standards