Overnight Front Desk Manager

The Cooper; Tulsa (OK); On-site; USD 42,000 - 58,000; Full time

Job summary

The Cooper is seeking an Assistant Front Office Manager (Overnight) to supervise front desk, PBX, concierge, door staff, valets, and bell staff, delivering courteous, high-quality service in a luxury setting.

You will assist the Front Office Manager, interview and train staff, greet guests warmly, handle issues, escort VIPs, manage lobby traffic, ensure spotless public areas, and coordinate with the Director of Rooms and other departments.

Qualifications

• Understanding of the luxury & quality environment.
• College or vocational degree required.
• 3+ years Front Office experience at a luxury hotel with 300+ rooms.
• 2+ years in progressive management.

Responsibilities

• Oversee Front Desk, PBX, concierge, door, valet, and bell staff to ensure service standards.
• Assist in interviewing, hiring, training, and performing reviews for Front Office staff.
• Greet guests warmly and introduce them to front desk agents.
• Assist with luggage and storage; handle guest issues and VIP escort when possible.
• Coordinate with Director of Rooms; manage lobby, entrances, and traffic flow.
• Review daily balance summaries and arrival reports.
• Follow emergency procedures and hotel safety guidelines.

Skills

Luxury environment

Problem solving

Conflict resolution

Decision making under pressure

Education

College or Vocational Degree

Job description

The Cooper is seeking an Assistant Front Office Manager (Overnight) to supervise front desk, PBX, concierge, door staff, valets, and bell staff, delivering courteous, high-quality service in a luxury setting.

You will assist the Front Office Manager, interview and train staff, greet guests warmly, handle issues, escort VIPs, manage lobby traffic, ensure spotless public areas, and coordinate with the Director of Rooms and other departments.