Overnight Front Desk Supervisor & Revenue Lead

White Lodging; San Antonio (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

White Lodging in San Antonio is seeking an experienced Front Office Supervisor to assist the Front Office Manager in daily operations and staff supervision, ensuring efficient check-in/check-out and guest satisfaction, while supporting financial performance of the department.

You will delegate duties, monitor front desk shift activities, balance daily revenue, and respond to guest issues with a focus on service excellence.

Qualifications

• Minimum 2 year college degree required.
• Experience in a similar leadership role required.
• Strong knowledge of Front Desk operations.

Responsibilities

• Performs all duties at the Front Desk as necessary.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
• Empowers employees to provide excellent customer service.
• Responds to guest problems and complaints.
• Sets a positive example for guest relations.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Skills

Front Desk operations

Financial management

Problem solving

Conflict management

Education

2-year college degree

Leadership experience

Job description

White Lodging in San Antonio is seeking an experienced Front Office Supervisor to assist the Front Office Manager in daily operations and staff supervision, ensuring efficient check-in/check-out and guest satisfaction, while supporting financial performance of the department.

You will delegate duties, monitor front desk shift activities, balance daily revenue, and respond to guest issues with a focus on service excellence.