Front Office Leader - Guest Services & Operations

Hyatt; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Hyatt in San Antonio seeks a Front Office Department Head responsible for Bell Staff, Switchboard, Guest Services/Front Desk and Retail/Gift Shop operations. You will direct managers and staff to execute front office activities, optimize guest arrivals and departures, and drive guest satisfaction and departmental financial performance.

You will lead a team, set performance expectations, monitor budgets, and ensure policy compliance across SOPs. Strong leadership and hospitality focus required.

Qualifications

• Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

Responsibilities

• Lead and supervise front office team and operations.
• Direct guest arrival and departure procedures and guest services.
• Manage day-to-day operations and cost controls.
• Align with managers to improve guest and employee satisfaction and department performance.

Skills

Leadership

Guest services

Front desk operations

Staff management

Education

High School Diploma or GED

2-year degree in Hospitality/Business

Job description

Hyatt in San Antonio seeks a Front Office Department Head responsible for Bell Staff, Switchboard, Guest Services/Front Desk and Retail/Gift Shop operations. You will direct managers and staff to execute front office activities, optimize guest arrivals and departures, and drive guest satisfaction and departmental financial performance.

You will lead a team, set performance expectations, monitor budgets, and ensure policy compliance across SOPs. Strong leadership and hospitality focus required.