Overnight Front Desk Supervisor: Elevate Guest Experiences

InterContinental Hotels Group; Alexandria (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training program

Job summary

InterContinental Hotels Group in Alexandria, VA is seeking an Overnight Front Desk Supervisor to ensure seamless guest experiences and guide the front desk team through nightly operations.

You will coach staff, manage bookings, handle guest issues, and provide local recommendations to guests while overseeing overnight reporting and payments. The role emphasizes service excellence and teamwork in a fast-paced hotel environment.

Qualifications

• 3 years of Front Office/Guest Service experience.
• Excellent communication skills and guest service orientation.
• Fluency in English; additional languages welcome.

Responsibilities

• Coach and lead the overnight front desk team to deliver guest experiences.
• Manage guest bookings, check-in/check-out processes efficiently.
• Assist guests with concerns and provide local area recommendations.
• Oversee overnight reporting and balance transactions.

Skills

Guest Service

Communication

Problem Solving

Team Leadership

Attention to Detail

Education

Higher education in Hotel Management/Business Administration

Job description

InterContinental Hotels Group in Alexandria, VA is seeking an Overnight Front Desk Supervisor to ensure seamless guest experiences and guide the front desk team through nightly operations.

You will coach staff, manage bookings, handle guest issues, and provide local recommendations to guests while overseeing overnight reporting and payments. The role emphasizes service excellence and teamwork in a fast-paced hotel environment.