Overnight Front Desk Auditor | Night Shift & Guest Services

ALEXANDRIA HOSPITALITY LLC; Alexandria (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within/

Professional development opportunities

Positive and supportive work环境

Job summary

Homewood Suites by Hilton in Alexandria, VA is seeking a reliable Night Auditor to manage the front desk during the overnight shift. You will handle guest check-ins and check-outs, answer inquiries, and perform daily financial and operational tasks to ensure smooth hotel operation.

The role requires strong customer service, excellent communication, and the ability to multitask in a fast-paced environment. Weekend/holiday overnight shifts and flexibility are essential.

Qualifications

• Previous experience as a night auditor or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Excellent attention to detail and problem-solving skills.
• Flexibility to work overnight shifts, including weekends and holidays.

Responsibilities

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning & maintenance duties
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Tools

Microsoft Office

Reservation management systems

Job description

Homewood Suites by Hilton in Alexandria, VA is seeking a reliable Night Auditor to manage the front desk during the overnight shift. You will handle guest check-ins and check-outs, answer inquiries, and perform daily financial and operational tasks to ensure smooth hotel operation.

The role requires strong customer service, excellent communication, and the ability to multitask in a fast-paced environment. Weekend/holiday overnight shifts and flexibility are essential.