Night Audit Concierge — Luxury Waterfront Hotel

InterContinental Hotels Group; Alexandria (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Paid time off (PTO)

Medical/dental/vision insurance

Job summary

IHG Hotels & Resorts is looking for an Overnight Audit team member at our Alexandria, VA property. You will warmly welcome guests, assist with check-in/out, and manage bookings and payments to ensure a seamless experience.

You’ll acknowledge rewards members, anticipate guest needs, and provide personalized local recommendations, while supporting overnight audit reporting and guest issue resolution. A professional, tech-savvy approach is essential for success.

Qualifications

• Clear communication with guests and team members.
• Ability to resolve guest concerns and issues.
• Comfort with basic computer systems and math.

Responsibilities

• Greet guests and provide a warm welcome to start their stay.
• Acknowledge IHG Rewards Club members and returning guests.
• Take and process payments for guest bookings and reservations.
• Assist with check-in and check-out to ensure a smooth experience.
• Anticipate guest needs and offer tailored recommendations.
• Be a trusted contact for guests’ questions and requests.
• Run daily reports to support overnight audit processes.

Skills

Communication

Problem-solving

Tech literacy

Job description

IHG Hotels & Resorts is looking for an Overnight Audit team member at our Alexandria, VA property. You will warmly welcome guests, assist with check-in/out, and manage bookings and payments to ensure a seamless experience.

You’ll acknowledge rewards members, anticipate guest needs, and provide personalized local recommendations, while supporting overnight audit reporting and guest issue resolution. A professional, tech-savvy approach is essential for success.