Overnight Front Desk Leader – Guest Experience Pro

Minority Professional Network, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 80,231,000 - 85,962,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

IHG Hotels & Resorts in Washington DC, The Wharf, is seeking an Overnight Front Desk Manager to start guest experiences with warmth and efficiency. Lead and coach the front office team, ensure swift check-in/check-out, welcome IHG Rewards Club members, and handle bookings and payments with attentiveness.

You’ll anticipate guests’ needs with tailored recommendations, act as the trusted local contact, and uphold our commitment to True Hospitality for Good.

Qualifications

• Higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential

Responsibilities

• Coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Skills

Front Office Experience

Guest Service

Communication Skills

Problem Solving

Fluency in Local Language

Education

Higher education qualification / equivalent in Hotel Management/ Business Administration

Job description

IHG Hotels & Resorts in Washington DC, The Wharf, is seeking an Overnight Front Desk Manager to start guest experiences with warmth and efficiency. Lead and coach the front office team, ensure swift check-in/check-out, welcome IHG Rewards Club members, and handle bookings and payments with attentiveness.

You’ll anticipate guests’ needs with tailored recommendations, act as the trusted local contact, and uphold our commitment to True Hospitality for Good.