Overnight Front Desk Pro — Welcoming & Safe 24/7

Planet Fitness; Hazlet Township (NJ); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Free Black Card Membership

Vacation time

Sick leave

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate in Hazlet Township to deliver a high level of member service and uphold the Judgement Free Zone. You will greet guests, assist with check-in, process memberships, answer calls, and support daily club operations while maintaining a clean, safe environment.

This role requires 6–12 months of customer service experience, being 18+, and willingness to obtain CPR/AED certification.

Qualifications

• 6–12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help promote the Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Process memberships and update contact/billing information; cancellations and transfers.
• Perform tours for prospective members and assess their needs.
• Execute retail transactions and drive sales goals.
• Maintain cleanliness and sanitation of equipment and facilities, including restrooms.

Skills

Customer service

Communication

Basic computer skills

Tools

CPR/AED training

Job description

Planet Fitness is seeking an Overnight Front Desk Associate in Hazlet Township to deliver a high level of member service and uphold the Judgement Free Zone. You will greet guests, assist with check-in, process memberships, answer calls, and support daily club operations while maintaining a clean, safe environment.

This role requires 6–12 months of customer service experience, being 18+, and willingness to obtain CPR/AED certification.