Overnight Front Desk: Member Experience Associate

Planet Fitness; Hendersonville (NC); Presencial; USD 17 000 - 22 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Life Insurance

Flexible Spending Accounts

Tuition Reimbursement

Employee discounts

Engaging team-building events

Resumo da oferta

Planet Fitness, located in Hendersonville, NC, seeks an Overnight Front Desk Associate to deliver a superior member experience in our Judgement Free Zone®. You will greet members, check-ins, answer questions, and process memberships while upholding club policies.

Ideal candidates have 6–12 months of customer service experience, are 18+, and are willing to obtain CPR/AED certification. This role offers a supportive team environment and growth opportunities.

Qualificações

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsabilidades

• Greet members/guests and assist with check-in.
• Promote the Judgement Free Zone by assisting members on the club floor.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones and assist callers with inquiries.
• Perform membership-related functions (sign-ups, updates, cancellations).
• Conduct member calls and tours to assess needs.
• Execute retail transactions and drive sales goals.
• Maintain cleanliness of equipment and common areas.

Conhecimentos

Customer service

Communication

Punctuality

Teamwork

Ferramentas

Basic computer skills

Descrição da oferta de emprego

Planet Fitness, located in Hendersonville, NC, seeks an Overnight Front Desk Associate to deliver a superior member experience in our Judgement Free Zone®. You will greet members, check-ins, answer questions, and process memberships while upholding club policies.

Ideal candidates have 6–12 months of customer service experience, are 18+, and are willing to obtain CPR/AED certification. This role offers a supportive team environment and growth opportunities.