Night Front Desk & Member Experience Specialist

Planet Fitness; Massapequa (NY); On-site; USD 24,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Free Black Card Membership

Tuition Reimbursement

Job summary

Planet Fitness is hiring an Overnight Front Desk Associate in Massapequa, NY. You will provide a superior member experience, greet guests, assist with inquiries, and support the club’s Judgement Free Zone culture.

Responsibilities include check-ins, member updates, tours for prospective members, and maintaining a welcoming, clean club environment. Training is provided; CPR/AED certification may be pursued as needed.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions or concerns at check-in.
• Promote the Judgement Free Zone by connecting with members on the club floor and supporting fitness journeys.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership related functions such as sign-ups, updates, cancellations, and transfers.
• Conduct tours for prospective members and assess their needs.
• Execute retail transactions and drive sales goals.
• Maintain cleanliness of all equipment and spa amenities; ensure restrooms are clean and stocked.

Skills

Customer service

Communication

Punctuality

Job description

Planet Fitness is hiring an Overnight Front Desk Associate in Massapequa, NY. You will provide a superior member experience, greet guests, assist with inquiries, and support the club’s Judgement Free Zone culture.

Responsibilities include check-ins, member updates, tours for prospective members, and maintaining a welcoming, clean club environment. Training is provided; CPR/AED certification may be pursued as needed.