Overnight Front Desk Associate — Welcoming Member Experience

Planet Fitness; Merrick (NY); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement savings

Free Black Card Membership

Vacation/Sick/Holiday pay

Tuition reimbursement

Job summary

Planet Fitness in Merrick is seeking an Overnight Front Desk Associate to deliver superior service to members and guests while upholding a Judgement Free Zone ethos. You will greet, assist, process memberships, and help create a welcoming club environment during overnight hours.

You will also support club operations, resolve concerns, handle phones, and keep the facilities clean and safe. The role emphasizes reliability, communication, and a friendly, proactive attitude.

Qualifications

• 6-12 months of experience in a customer service environment preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with check-in.
• Promote the Judgement Free Zone; support members on the club floor.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones; assist callers with inquiries.
• Process sign-ups, updates, cancellations and transfers.
• Conduct tours with prospective members; assess needs.
• Perform retail transactions and drive sales goals.
• Regular cleaning and sanitizing of equipment and facilities.
• Address maintenance or safety issues promptly.

Skills

Positive attitude

Customer service

Punctual

Communication

Empathy

Team player

Job description

Planet Fitness in Merrick is seeking an Overnight Front Desk Associate to deliver superior service to members and guests while upholding a Judgement Free Zone ethos. You will greet, assist, process memberships, and help create a welcoming club environment during overnight hours.

You will also support club operations, resolve concerns, handle phones, and keep the facilities clean and safe. The role emphasizes reliability, communication, and a friendly, proactive attitude.