Overnight Front Desk & Member Experience Specialist

Planet Fitness; Comunidad Los Viejitos (PR); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Vacation/Sick Time

Free Black Card Membership

Employee perks and discounts

Engaging team-building competitions

Job summary

Planet Fitness in Bayamon, Puerto Rico is seeking friendly, customer-focused front desk staff to welcome members, handle check-ins, answer questions, and assist with billing inquiries. You will provide a warm, efficient experience, maintain a clean lobby, and participate in ongoing training to grow with the brand.

Bilingual abilities are a plus; opening/closing shifts are required. The role includes tours, promotions knowledge, and teamwork to create a welcoming Judgement Free Zone.

Qualifications

• Experience in customer service and front desk roles is preferred.
• Ability to listen and resolve member questions with empathy.
• Strong communication skills, both in person and by phone.

Responsibilities

• Greet and assist members and guests at the front desk.
• Check-in members, handle billing inquiries, and provide tours when needed.
• Maintain lobby cleanliness and be familiar with offerings and promotions.
• Operate POS system to enroll new members or answer billing questions.
• Support promotional events and adapt to training opportunities.

Skills

Customer Service

Listening

Problem Solving

Language: Bilingual

Communication

Empathy

Teamwork

Job description

Planet Fitness in Bayamon, Puerto Rico is seeking friendly, customer-focused front desk staff to welcome members, handle check-ins, answer questions, and assist with billing inquiries. You will provide a warm, efficient experience, maintain a clean lobby, and participate in ongoing training to grow with the brand.

Bilingual abilities are a plus; opening/closing shifts are required. The role includes tours, promotions knowledge, and teamwork to create a welcoming Judgement Free Zone.