Overnight Front Desk & Member Experience Pro

pfcareers; Lexington (SC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a superior member experience. You will greet members, assist with check-ins, promote the Judgement Free Zone, resolve concerns, and support club operations overnight.

You will handle memberships, assist with tours, process retail transactions, and maintain cleanliness and safety across all areas. A positive attitude and reliability are essential.

Qualifications

• Background check required.
• Willing to become CPR/AED certified.
• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.
• Upbeat and reliable demeanor.
• Excellent communication and listening skills.
• Diplomacy in all interactions.

Responsibilities

• Greet members and guests on entry and assist with questions during check-in.
• Promote the Judgement Free Zone and support members on the club floor.
• Resolve member concerns and escalate to a Manager when needed.
• Answer phones and assist callers with inquiries.
• Handle membership tasks: sign-ups, updates, cancellations, balances, transfers.
• Conduct tours and assess member needs for memberships.
• Process retail transactions and drive sales goals.
• Address safety and policy issues; coordinate with the Manager as necessary.
• Maintain cleanliness of equipment and spa areas, and sanitize spaces.
• Keep restrooms clean, stocked, and organized according to schedule.
• Perform routine club area walkthroughs and fix safety or policy issues as needed.
• Report maintenance or facility concerns such as broken equipment.

Job description

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a superior member experience. You will greet members, assist with check-ins, promote the Judgement Free Zone, resolve concerns, and support club operations overnight.

You will handle memberships, assist with tours, process retail transactions, and maintain cleanliness and safety across all areas. A positive attitude and reliability are essential.