Overnight Front Desk Associate - Welcoming Members & Growth

pfcareers; Camden (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

401(k)

401(k) matching

Employee discounts

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a superior member experience and uphold our Judgement Free Zone. You will greet members and guests, answer questions, process sign-ups, and keep the club clean and welcoming during overnight hours.

You are enthusiastic, reliable, and capable of handling issues with diplomacy. A background in customer service, basic computer skills, and the ability to pass a background check are preferred.

Qualifications

• Ability to pass a background check.
• Willing to become CPR/AED certified.
• Customer service background preferred.
• Basic computer proficiency.
• Punctual and reliable.
• Excellent customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members/guests and assist with questions at check-in.
• Promote Judgement Free Zone and assist on club floor.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones and assist callers.
• Perform membership-related functions (sign-ups, updates, cancellations, transfers).
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
• Ensuring restrooms are clean and sanitized, stocked and clutter free.
• Address maintenance and safety issues promptly.

Skills

Customer service

Communication skills

Punctuality

Reliability

Empathy

Listening skills

Diplomacy

Problem solving

Job description

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a superior member experience and uphold our Judgement Free Zone. You will greet members and guests, answer questions, process sign-ups, and keep the club clean and welcoming during overnight hours.

You are enthusiastic, reliable, and capable of handling issues with diplomacy. A background in customer service, basic computer skills, and the ability to pass a background check are preferred.