Overnight Front Desk & Member Experience Lead

Planet Fitness Franchising, LLC; Columbus (OH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Free uniforms

Health insurance

Job summary

Planet Fitness is seeking an Overnight Customer Service Representative in Columbus, Ohio, to enhance the member experience through exceptional customer service during night hours. This full-time position includes tasks such as greeting members, managing front desk operations, and ensuring the club is clean and safe. Ideal candidates will have a positive attitude, a passion for fitness, and experience in customer service.

Qualifications

• Customer service background preferred.
• Demonstrate diplomacy in all interactions.
• Strong listener with problem-solving abilities.

Responsibilities

• Greet members and assist with questions.
• Handle front desk activities, including sign-ups.
• Maintain cleanliness and safety in the club.

Skills

Customer service skills

Basic computer proficiency

Communication

Empathy

Education

High School diploma/GED equivalent

Job description

Planet Fitness is seeking an Overnight Customer Service Representative in Columbus, Ohio, to enhance the member experience through exceptional customer service during night hours. This full-time position includes tasks such as greeting members, managing front desk operations, and ensuring the club is clean and safe. Ideal candidates will have a positive attitude, a passion for fitness, and experience in customer service.