Overnight Front Desk: Member Experience Champion

Planet Fitness; Florence (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid time off

Free Black Card Membership

401(k) Retirement Savings Plan

Life Insurance

FSAs

Tuition Reimbursement

Employee discounts

Team events

Job summary

Planet Fitness in Florence, SC is seeking an Overnight Front Desk Associate to provide a superior member experience. You will greet members, assist with sign-ups, answer inquiries, and help maintain a clean, welcoming club environment.

Responsibilities include handling membership activities, fast and friendly phone support, tours for prospective members, and ensuring the Judgement Free Zone policy is upheld.

Qualifications

• 6–12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club and assist with questions during check-in.
• Promote the Judgement Free Zone by connecting with members on the club floor and offering support.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership sign-ups and updates, including billing information and cancellations.
• Conduct tours for prospective members and assess membership needs.
• Execute retail transactions and help drive sales goals.
• Maintain cleanliness and safety in all club areas and assist with routine facility tasks.

Skills

Customer service

Communication skills

CPR/AED Certification

Job description

Planet Fitness in Florence, SC is seeking an Overnight Front Desk Associate to provide a superior member experience. You will greet members, assist with sign-ups, answer inquiries, and help maintain a clean, welcoming club environment.

Responsibilities include handling membership activities, fast and friendly phone support, tours for prospective members, and ensuring the Judgement Free Zone policy is upheld.