Overnight Front Desk & Member Experience Associate

Ignite Fitness Holdings; Town of East Greenbush (NY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Salary

401K plan

Health benefits contributions

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate to warmly welcome members, handle inquiries, and process payments in a fast-paced club setting in East Greenbush, NY. You will help maintain cleanliness and safety while providing exceptional service overnight.

The ideal candidate has at least 6 months of face-to-face customer service in retail or 1 year in fitness, strong communication, and a team-oriented attitude with flexibility for rotating overnight shifts.

Qualifications

• Six months face-to-face customer service experience in a retail environment required or 1-year fitness experience preferred.
• High School Diploma or Equivalent required.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service.
• Resolve customer concerns with strong communication and problem-solving skills.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service with accuracy in a fast-paced retail environment.
• Handle payments from customers, give change and receipts.
• Promote products and promotions to drive revenue.
• Answer customer questions and provide information on business procedures and policies.

Skills

Customer service

Communication

Team player

Cash handling

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking an Overnight Front Desk Associate to warmly welcome members, handle inquiries, and process payments in a fast-paced club setting in East Greenbush, NY. You will help maintain cleanliness and safety while providing exceptional service overnight.

The ideal candidate has at least 6 months of face-to-face customer service in retail or 1 year in fitness, strong communication, and a team-oriented attitude with flexibility for rotating overnight shifts.