Overnight Front Desk Associate — Gym Member | 401K

Ignite Fitness Holdings; Town of Queensbury (NY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Queensbury, NY is hiring an Overnight Front Desk Associate to welcome members, handle cash transactions, answer questions, and promote club features during a graveyard shift. You will maintain a clean, safe, and friendly environment and support a high-volume retail gym setting.

The role requires strong communication, reliability, and a customer-first attitude, with weekend and overnight availability.

Qualifications

• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Skills

Excellent communication

Multitasking

Problem solving

Self-starter

Flexible schedule

Customer service

Team player

Learning mindset

Education

High School Diploma or Equivalent

Job description

Planet Fitness in Queensbury, NY is hiring an Overnight Front Desk Associate to welcome members, handle cash transactions, answer questions, and promote club features during a graveyard shift. You will maintain a clean, safe, and friendly environment and support a high-volume retail gym setting.

The role requires strong communication, reliability, and a customer-first attitude, with weekend and overnight availability.