Overnight Front Desk & Member Experience

Planet Fitness; Ballwin (MO); On-site; USD 19,000 - 22,000; Full time

Job summary

Planet Fitness in Ballwin, MO is seeking a Front Desk Associate to deliver exceptional member service and support at the club desk. You will greet members and guests, assist with check-ins, new sign-ups, and tours, and help with updating member accounts.

Role includes answering phones, maintaining a clean facility, and escalating inquiries to management when necessary, all while upholding Planet Fitness standards and a welcoming atmosphere.

Qualifications

• Customer service experience preferred.
• Ability to use basic computer functions.
• Friendly, punctual, and reliable with strong communication.

Responsibilities

• Greet members and guests with a friendly demeanor.
• Handle front desk tasks: check-ins, new member sign-ups, phone calls.
• Give tours and assist with account updates as needed.
• Maintain club cleanliness and respond to questions professionally.
• Elevate issues to Assistant Manager or Manager when required.

Skills

Customer service

Communication

Computer basics

Teamwork

Punctuality

Problem solving

Education

High School Diploma or GED

Job description

Planet Fitness in Ballwin, MO is seeking a Front Desk Associate to deliver exceptional member service and support at the club desk. You will greet members and guests, assist with check-ins, new sign-ups, and tours, and help with updating member accounts.

Role includes answering phones, maintaining a clean facility, and escalating inquiries to management when necessary, all while upholding Planet Fitness standards and a welcoming atmosphere.