Overnight Front Desk Manager - Guest Services Leader

Sheraton Hotels & Resorts; New Orleans (LA); On-site; USD 35,000 - 40,000; Full time

Job summary

Sheraton Hotels & Resorts in New Orleans seeks an entry level management professional to lead and assist with daily shift requirements across front desk functions, including Bell/Door Staff, Switchboard and Guest Services/Front Desk.

The role emphasizes guest and employee satisfaction, achieving the operating budget, and handling financial and administrative duties while developing team members.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead and assist with daily front desk shift requirements.
• Support Front Desk operations and respond to guest needs.
• Ensure guest and employee satisfaction and meet operating budget.
• Provide guidance and direction to subordinates, including coaching.

Skills

Interpersonal skills

Communication

Leadership

Guest services experience

Education

High school diploma or GED

2-year degree in Hospitality/Hotel Management or related major

Job description

Sheraton Hotels & Resorts in New Orleans seeks an entry level management professional to lead and assist with daily shift requirements across front desk functions, including Bell/Door Staff, Switchboard and Guest Services/Front Desk.

The role emphasizes guest and employee satisfaction, achieving the operating budget, and handling financial and administrative duties while developing team members.