Assistant Front Office Manager: Guest Experience

InterContinental New Orleans; New Orleans (LA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with match

Employee discounts

Paid vacation & sick time

Employee assistance program

Job summary

InterContinental New Orleans is seeking an Assistant Front Office Manager to lead the Front Desk, reservations, bell services, and guest accounting with a focus on exceptional guest service and operational efficiency.

You will supervise staffing, oversee scheduling, and monitor performance to achieve high guest satisfaction while driving profitability and ensuring adherence to financial controls.

Qualifications

• Minimum 2 years of experience in front desk operations
• At least 1 year of night audit or supervisory experience
• Experience in budgeting, forecasting, and labor management preferred

Responsibilities

• Lead and supervise the Front Desk and related guest service departments, including hiring, training, evaluating, and developing team members
• Manage departmental scheduling and payroll in alignment with labor standards and forecasted occupancy
• Ensure adherence to guest service quality standards and actively resolve guest concerns to maintain strong satisfaction scores
• Drive profitability by aligning financial and operational strategies with hotel objectives and participating in annual budgeting processes
• Oversee reservations and room management to maximize occupancy and average daily rate through effective selling techniques
• Maintain and enforce procedures for credit control, financial transaction handling, and guest security
• Support cross-departmental collaboration to enhance guest experience and overall hotel performance
• Other duties as assigned

Skills

Leadership

Problem-solving

Front desk operations

Communication

Organization

Time-management

Guest satisfaction

Education

Bachelor’s degree in Management/Hotel Administration/Business

Job description

InterContinental New Orleans is seeking an Assistant Front Office Manager to lead the Front Desk, reservations, bell services, and guest accounting with a focus on exceptional guest service and operational efficiency.

You will supervise staffing, oversee scheduling, and monitor performance to achieve high guest satisfaction while driving profitability and ensuring adherence to financial controls.